Contact us

At Duelz, we strive to provide top-notch support and ensure your online experience is seamless and enjoyable. For any assistance or query you may have, please explore the following options.

Customer Support Availability

Our dedicated customer support team is available 24/7 through our live chat service. Feel free to reach out at any time for immediate help.

Live Chat Support

To initiate a conversation with our expert agents via live chat:

Click on the Live Chat icon located in the top-right corner of your screen.
Select "Start chatting" and enter your details.
A qualified agent will be with you shortly to assist you with any query or issue.

Email Support

Our team responds to emails within a reasonable timeframe, usually within 24 hours.

Help-Centre Access

In addition to direct contact methods, we recommend exploring our comprehensive Help Centre for frequently asked questions and answers on various topics, including account verification, technical troubleshooting, and more.

FAQ References

Our dedicated FAQ section addresses the most common inquiries. Please browse through this resource before reaching out to us directly. This will help you find immediate solutions to your issues.

Verification or Account-Help Support

If you encounter any problems with verifying your account or have specific questions about our verification process, please don't hesitate to contact us via live chat or email.

Responsible Gambling Assistance

At Duelz, we take responsible gaming seriously. If you require help controlling your spending habits or would like more information on managing your play, please access our dedicated Responsible Gaming section for guidance and assistance.

Technical Support

Should you encounter technical issues with accessing the site, mobile app, or other products, kindly contact us via live chat for real-time support.

Complaint or Dispute Guidance

In cases of unresolved disputes or dissatisfaction, we offer a straightforward procedure to escalate your issue. Please follow these steps:

Reach out to our customer support team initially.
If you're not satisfied with the resolution offered, you may contact us directly via email for further assistance.

Communication Response Expectations

While we strive to respond promptly, please note that response times vary depending on the complexity of your query or issue. Our dedicated team works diligently to resolve each case as efficiently as possible.

Account-Security Assistance

For questions regarding account security, transactions, or other related matters, don't hesitate to reach out via email or live chat for expert guidance and support.

Mobile and Desktop Support Accessibility

Duelz supports both mobile devices (iOS, Android) and desktop access. If you encounter technical issues while accessing the platform from a particular device, please let us know so we can assist in troubleshooting the issue.

Multilingual Support

While primarily an English-speaking service due to UKGC compliance, our team is trained to address basic queries in other languages where feasible within live chat. Where possible, support requests may be escalated for multilingual assistance if needed.

Please choose the most suitable method of communication based on your preference and query type:

For immediate real-time assistance: Live Chat
For more detailed written explanations or email support

Self-Service Help Options

For faster assistance, we strongly recommend accessing our comprehensive Help Centre for answers to the most common questions before reaching out.

You may find your solution by:

Browsing through our pre-existing FAQs.
Viewing relevant sections on responsible gaming and account management.

Feel free to use any method listed above according to your needs and preferences. Our expert team is dedicated to ensuring a smooth, enjoyable experience at Duelz.