Privacy Policy
At Duelz, we respect and value your right to data protection. We have designed our platform to collect only the information necessary for operational functionality while maintaining a high level of transparency throughout.
What Personal Information May Be Collected?
During account registration, you may be asked to provide personal details such as name, date of birth, email address, username and password. This is done to facilitate your usage experience on our platform while also adhering to UKGC requirements for age verification and responsible gaming practices.
Additionally, when creating an account or using certain features within Duelz, we collect information about the devices you use, such as operating system type (e.g., iOS, Android) and browser details. This data helps us provide a seamless user experience across various platforms while also enabling necessary security measures to safeguard your accounts.
Cookies and Tracking Technologies
We employ cookies on our website to gather anonymous usage metrics, enhance performance and tailor your platform interaction according to your preferences. These technologies allow us to better understand the efficiency of certain functionalities within our system. By accepting them through explicit consent when first encountered or setting their rejection via cookie settings options in your browser, you give us permission to implement this tracking functionality.
Communication Preferences
Regarding communication with our service, you will have multiple channels at your disposal including email and live chat for any questions about your account status or related inquiries. Wherever possible, these platforms shall adhere closely to user preferences as set through the profile options accessible within your logged-in session on our website.
We never intend to send unsolicited messages nor initiate spamming practices targeting either current or previous registered users of Duelz's services.
Data Storage and Retention
All personal data is kept securely on servers hosted by third-party companies which have implemented robust security protocols comparable with those recommended in the UKGC guidelines. This includes up-to-date firewalls, intrusion detection systems and encryption techniques for both stored and transmitted information.
Your account will be accessible within our system following each login event while your registration remains active until opted-out of via a form at any point afterwards or removal should that choice be exercised after completion of 24 months since registration inception whichever occurs earliest among such timelines.
Please note, due diligence is exercised upon handling sensitive content across the entire life cycle from request submission through to deletion.
Data Correction or Deletion Requests
To update existing information provided during sign-up we suggest direct revision in 'My Account', accessible following a successful login session with credentials matching those submitted originally when creating account. Users can remove their registration entirely via online form mentioned earlier.
Deletions are done expeditiously after verifying authenticity of the user submitting such request and take effect upon completion without delay.
Responsible Handling of User Information
We aim to handle personal data fairly, lawfully and in accordance with applicable UK privacy legislation for all registered users while doing our best to maintain confidentiality and only disclose as strictly required or where otherwise legally compelled.
