Terms & Conditions

Terms & Conditions

By accessing and using the Duelz platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Acceptance of the Terms

These Terms & Conditions ("Agreement") govern your use of the Duelz online casino. By registering an account or placing a bet on our site, you confirm your acceptance of this Agreement without modification or reservation. If you do not agree with any provision of this Agreement, please refrain from accessing and using our platform.

Eligibility Requirements

1. You must be at least 18 years old to use the Duelz platform.
2. You must provide accurate identification and address information upon registration.
3. Our site is only accessible to users in Great Britain (GB) under UKGC licensing regulations.

Minimum Age Requirements

Only individuals who are 18 or older may access our platform and participate in gaming activities. If you provide false information, including your age, we reserve the right to terminate your account without prior notice.

Geographic Restrictions

Our site is subject to various geographic restrictions due to local laws and regulations. We do not accept users from countries where online gambling is prohibited or restricted by law. It is your responsibility to ensure that you comply with all applicable gaming laws in your jurisdiction before accessing our platform.

Account Registration Rules

1. You must register an account using a unique email address, password, and other required information.
2. Only one account per user is permitted; any attempts to create multiple accounts will be subject to account closure or restriction without warning.
3. Upon registration, you acknowledge that you are responsible for maintaining the confidentiality of your login credentials.

One-Account-Per-User Policies

We reserve the right to close or restrict an account if we believe it has been created in breach of our one-account-per-user policy. You must not attempt to bypass this restriction by using proxy servers, VPNs, or other means of circumvention.

Identity Verification and KYC

We may request additional identification information from you at any time for verification purposes. By registering an account with us, you agree that we can use your personal data in accordance with our Privacy Policy.

Account Accuracy Obligations

You must ensure that all information provided to us is accurate and up-to-date. Failure to do so may result in account closure or other penalties.

Account Security Responsibilities

1. You are responsible for protecting the confidentiality of your login credentials.
2. We recommend using strong passwords, enabling two-factor authentication (where available), and keeping your software and browser updated with security patches.
3. Any unauthorized access to an account caused by a failure on your part to maintain adequate security measures may be subject to charges.

Login Credentials and Password Protection

You must not share or allow others to use your login credentials, including passwords, PINs, or other verification details. If you suspect that someone else has accessed your account without permission, please contact our support team immediately.

Restricted Behaviour and Prohibited Activities

1. We reserve the right to restrict an account if we believe it is being used for prohibited activities.
2. Any attempt to cheat, hack into another user's account or manipulate gameplay will result in immediate closure of any relevant accounts without prior notice.

Multi-Accounting and Fraud Prevention

We have implemented various measures to prevent multi-accounting and other forms of fraud. These include, but are not limited to:

1. IP address tracking
2. Device fingerprinting
3. Behavioural analysis

Any user found attempting to circumvent our anti-fraud measures will be subject to account closure or penalties.

Bonus and Promotion Rules

Our bonuses and promotions are intended for recreational gamblers only and carry certain restrictions. By accepting a bonus, you agree to:

1. Wager the required amount at least once before cashing out.
2. Not use third-party software or tools that may unfairly manipulate gameplay.
3. Comply with any additional terms and conditions applicable to specific promotions.

Wagering and Gameplay Conditions

Please note that minimum and maximum bet limits apply for each game, as well as stakes required for bonuses and promotional offers.

Bonus Abuse Prevention

We reserve the right to investigate any suspicious activity related to bonus claiming or redemption. Any form of abuse may result in account closure without prior warning.

Deposits and Withdrawals (if applicable)

1. All deposits made will be subject to review, including verification of source funds.
2. We reserve the right to reject certain payment methods if we believe them to be high-risk or suspicious.
3. Any withdrawal request is subject to an internal review process which may involve additional documentation from your side.

Verification Before Withdrawals

Before processing a payout, you may need to provide additional information for identification and verification purposes. This helps ensure that withdrawals are secure and comply with UKGC regulations.

Processing and Review Procedures

All deposits and bets placed on our site will be subject to review in accordance with applicable laws and regulations. You agree not to dispute the accuracy of such reviews or transactions.

Responsible Gambling Expectations

1. Please gamble responsibly, and never bet more than you can afford.
2. We provide various tools and resources for responsible gaming within our platform (e.g., deposit limits, self-exclusion).
3. If your account becomes compromised by excessive betting activity, we reserve the right to request a break from play.

Self-Exclusion and Account Restrictions

1. You may choose to self-exclude or take breaks from play through the settings of our site.
2. Any form of self-imposed exclusion will result in temporary account closure for the agreed period (or indefinitely).
3. We reserve the right to close or restrict accounts due to abusive behaviour.

Game Fairness and RNG Systems

1. All games available on our platform use Random Number Generators ("RNGs") which are regularly tested by independent third-party auditors.
2. While we endeavour to provide an enjoyable gaming experience, the outcome of any game is ultimately determined randomly through fair play policies implemented across multiple levels.

Technical Interruptions or Voided Gameplay

If a technical issue prevents you from completing a round or causes other disruptions while playing games on our site:

1. You agree that under these circumstances we will not be responsible for refunds, winnings, losses, or any consequences associated with said interruption.
2. We reserve the right to suspend gameplay temporarily in order to resolve issues related to game servers.

Suspension or Closure of Accounts

We may close your account at any time without prior notice due to:

1. Violation of these Terms and Conditions
2. Engaging in prohibited activities or restricted behaviour as stated above.
3. Failing to verify information required for regulatory compliance with UKGC.

Please note that we can re-open an account once the reason for suspension has been resolved, provided you have fulfilled any necessary conditions (e.g., updating personal details).

Intellectual Property and Platform Ownership

1. All content, including images, audio files, software code used on this website are our property or belong to third-party partners whose rights we respect.
2. You must not reproduce, copy, sell, transfer, or otherwise make available the material without express permission from us.

Limitation of Liability

We will strive to maintain an uninterrupted service but cannot guarantee it due to factors outside of control (e.g., technical issues with Internet connectivity). In any case we disclaim all liability for damages arising out of interruption caused directly by external parties.

In no event shall our aggregate liability exceed the amount won from such an incident, as per gaming terms applicable at that time. These limitations on damages include:

1. Direct loss or damage suffered due to delayed or lost winnings
2. Consequential losses including revenue or profits which have been affected

We also disclaim responsibility for any breach of security measures taken in your account by third parties; we cannot guarantee safety from attacks.

Modification of Terms

From time-to-time, we may choose to change the terms and conditions applicable on our site (the "Agreement"). These changes will become effective upon posting here at least thirty days beforehand. Your continued access after this notice shall serve as evidence that you accept all such alterations without objection or protest.

If any modifications are deemed invalid by law courts anywhere, in full accordance with these provisions of change they would remain operative while an invalid part may continue to exist only for reasons stated above so long there still continues existence according previous clauses governing current rights which do remain valid albeit affected partially since one clause (invalid portion) did undergo alteration during the updating process described here before being reviewed thoroughly following necessary amendments taking place beforehand including those instances previously held incorrect where respective modifications successfully applied over.

Contact or Support Guidance

Any questions, comments, disputes, complaints related to this Agreement should be directed immediately via our website. Our support team will address these concerns promptly and in full accordance with regulatory obligations (if any). Please do not initiate email contact for urgent matters concerning gambling activities as delays might occur due communication channels.

Please note that by choosing any link provided within the body of our terms, you're leaving this property henceforth assuming all responsibilities associated therewith - links will often lead away from Duelz towards unrelated third-party sites over which we maintain little or no control.